Over recent years, we have all watched Voice Over Internet Protocol (VoIP) grow from strength to strength. You might not be familiar the term, but chances are you're already using it whenever you make calls on WhatsApp or any other app without airtime. This service is no longer just about making calls over the internet. It’s about making life easier, work faster, and for communication to feel seamless, wherever you are and today we want to talk a bit about that.

Easy set up

We’re sure that you probably don’t remember setting up your WhatsApp service on your phone, that is how quick and easy it was. Now imagine that same effortless setup powering your business phone line. VoIP services today are plug-and-play. A physical line is no longer necessary, nor is the bulky hardware that comes with it. There’s no long wait for a technician to come out for installations. All you need is a stable internet connection, and you’re good to go.

Why VoIP matters for your business

Instead of using a traditional cellphone number for your business, having a dedicated business landline number gives your business more credibility. It separates personal from professional, and it sets a tone of trust with your clients.

With VoIP, your business number lives in the cloud, which means that your team can install the app then make and take calls from anywhere, using phones, laptops, or tablets. Using the same number for contacting clients is the consistency that your business will benefit from.

The app works just like your favourite messaging apps, but with professional features built in:

• Call routing - direct calls to the right team members, instantly.

• Auto-attendants - greet and guide your callers professionally.

• Voicemail-to-email - never miss a message.

• Call logs and analytics - track activity and performance.

• Easy scalability - add more users as your business grows.

We hope this has been insightful and perhaps the push you needed. With benefits like easy setup and cost-effectiveness, there should be no doubt that this a win for you and your business. Let us know if you would like to contribute to this topic or have any questions in the comments section or on our social media pages.