Here are answers to some of the most common fibre-related questions

How do I sign up for a fibre service?

Go to our website, under fibre. In the search bar, enter the address where the fibre will be used. If your address does not show up or if the map shows you that you do not have fibre but you are sure you do, please contact support for further assistance.

Once you have picked up the address and proceeded to the next step, which is to search, you should be presented with fibre packages that are available to you based on your address.

Pick a package by clicking on it and click on “Continue” to place an order. You will be asked to sign up or sign in.

If you are not sure which package to choose, try our speed wizard.

What do I need to sign up for or move my line to Afrihost?

The good news is, we don’t do any credit checks. Anyone with a South African ID, active bank account, email address, and contact number can sign up. If you cannot sign up yourself, our awesome support team will assist.

Moving your line to Afrihost requires you to cancel with your current ISP first. This is important because Afrihost cannot activate your service if the line has not been released by the previous ISP. It is important to note that it is the client’s responsibility to ensure that the service is cancelled with the other ISP, as Afrihost cannot get involved with the cancellation. Once the service has been cancelled and the line is available, Afrihost will activate the service. You can sign up with Afrihost anytime before or after the cancellation date given by the current ISP; however, activation will only happen after the cancellation has taken place.

How long does it take?

The installation turnaround time differs from FNO (Fibre Network Operator) to FNO. Installation should happen within 1 to 3 weeks. If there is an issue it can take longer and the client will be informed of any delays.

Migrating your line to Afrihost depends on whether the line has been released by the other ISP or not. Service activation happens within 48 hours unless otherwise stated.

Once you know which FNO is available for your address you can check out the lead times here.

How do I get support?

We have multiple support channels for your convenience. Two of the support channels are available after hours too.

We also have a help centre, where you can search for answers to the most commonly asked questions. (It is really helpful)

For after-hours (outside business hours) support, you can request a callback or send an email to support@afrihost.com

Let us know if there is anything we missed in the comments.

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Article by
Unathi M

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