Afrihost Life Tips Uncategorized

How our various Support Channels operate.

 If you’ve ever wondered how to get in touch with us, where to get access to our channels and when our various platforms are available, we’ve got you covered.

Help Centre

Our Help Centre is a platform where you can find answers to most of your FAQ’s.  Visit our portal to access links, articles and video tutorials ranging from how to set up your router to how to publish a website.

https://help.afrihost.com/

Afrihost Answers

Afrihost Answers is a public forum which allows the Afrihost community to ask questions and have them answered by clients who have experienced a similar situation. Our team is constantly monitoring the forum to make sure no question is left unanswered. The forum is available 24 hours a day and is easily accessible.

https://answers.afrihost.com/

Whatsapp

A relevant addition to our support offering is our Whatsapp channel. This means you can chat to our support agents directly using your Whatsapp. This channel allows for a quick, convenient response. Our Whatsapp team is available on weekdays (Mon-Fri) from 7:00am to 20:00pm. You can visit our Whatsapp channel directly from our Afrihost website or from the Clientzone self-service portal under the Support tab. Send us a message to start a chat and we will respond!

https://whatsapp.afrihost.com/

Live Chat

Our live chat platform is another one of our instant support channels. Our Chat agents are constantly online on weekdays (Mon-Fri) from 07:00am to 17:00pm. Visit our website, click on the Get Help tab to immediately chat to an agent. Our Live chat forum is also available on the Clientzone self-service portal. Once you’ve accessed the portal, submit the department you’d like to chat to and your name to get assistance.

https://www.afrihost.com/

Support

Our support centre is available on two separate platforms, via email and telephonically. You can call into our support centre on weekdays (Mon-Fri) 08:00am to 17:00pm. Our phone lines generally close by 17:00pm for inbound calls. Thereafter, clients can request callback from our support agents by logging into Clientzone, click on the “Support Tab”, and select “Call me back”. You can request a callback from 08:00am to 19:00pm on weekdays and on weekends from 10:00am to 14:00pm. 

If you’re not able to reach our support centre telephonically, you can log a support ticket (email) via Clientzone. Once a support ticket or an email has been sent, you will get an automated response which should generate an email reference number. This reference number is useful when you want to follow up on a previous query.

Visit our support channels via Clientzone to request a call back or to log a support ticket:

https://clientzone.afrihost.com/en/#/ah/my-support

If you have any questions or experience any difficulties with the above mentioned channels, let us know in the comment section below. 😊

Still have some more questions on our products and services? Get some more useful info here: The Beginner’s Guide to DSL (ADSL/VDSL) Internet, Help Centre 101,Fibre 101