Tips

How to setup your email account

We know that setting up your email account can sometimes be a bit of a tedious task and sometimes really confusing.

Below we have made four guides that will help you set up your email address for iPhone, Android, Windows and App Mac Devices.



What you need:

  • Email address
  • Password

 If you don’t have this information you can get your email address from your ClientZone > hosting > Choose your domain name > Manage email. Here you will see a list of the email address you have created. (or if you don’t have an email address yet you can create one here too).

You can change your email address password by clicking on ‘manage’ and you will be redirected to a new page where you will see an option to enter a new password and then you can save the new password at the bottom of the page.


1. How to setup your email account on your iPhone

If you don’t have the standard Mac Mail Application installed you can download it from the App Store here.

Step 1:                  Go to ‘Settings’
Step 2:                  Tap on ‘Accounts and passwords’
Step 3:                  Tap on ‘ Add Account’
Step 4:                  Tap on ‘Other’
Step 5:                  Tap on ‘Add mail account’
Step 6:                  Enter name of the account, email address and password.
Step 7:                  Set the hostname of the incoming mail server to mail. {Your Domain Name}
Step 8:                  Set the username of the incoming mail server to your email address
Step 9:                  Set the username of the outgoingmail server to your email address.
Step 10: Set the hostname of the outgoing mail server to your email address.
Step 11:                Tap ‘Next’ in the top right corner
At this stage you should be all set up and ready to go.


2. How to setup your email account on Android

Step 1:                  Go to ‘email app’
Step 2:                  Tap on ‘Other’
Step 3:                  Enter your email address and password and tap ‘sign in’.
Step 4:                  When asked to ‘Select Account Type’ tap on IMAP Account.
Step 5:                  Under the Account section, please make sure that your username is the same as your email address.
Step 6:                  Under the incoming mail server section change ‘IMAP server’ to mail. {Your domain}
Step 7:                 Change the security type under the incoming mail server section to SSL.
Step 8:                  Under the Outgoing mail server section change the ‘SMTP server’ to mail. {your domain name}
Step 9:                  Change the security type under the Outgoing mail server section to SSL.
Step 10:                At the bottom it will ask you for a username and password again, make sure your username is your email address.  
Step 11:                Tap ‘Sign in” and you should be all set up.



3. How to setup your email account on Mac Mail

Step 1:                 Open default Mac mail application. 
Step 2:                  Under “choose a mail provider” select ‘Other mail account’
Step 3:                  Enter the name of the account and email address and your password.         
Step 4:                  In the next section make sure your username is the same as your email address.
Step 5:                  Make sure your account type is set to IMAP (It should be set to this by default)
Step 6:                  Change your incoming and outgoing mail server to mail. {Your domain name}
Step 7:                  Click ‘Sign in’ when you are done. Once done, you should be all set-up.


4. How to setup your email account on Outlook (Windows)

Step 1:                  Open Outlook
Step 2:                  Click on ‘File’
Step 3:                  Click on ‘Add Account’
Step 4:                  Enter your email address.
Step 5:                  When asked to choose an account type, select ‘IMAP’.
Step 6:                  Your incoming and outgoing mail server should be mail. {Your domain}
Step 7:                  Make sure the encryption method for both your incoming and outgoing mail server is set to SSL/TLS.
Step 8:                  Your incoming mail port should be 993 and your outgoing mail port should be 465
Step 9:                Once done click next.
Step 10:              Enter your email account password and then click ‘Connect’. Once done you should be all set up.   

If you do run into any issues or if any of these guides don’t work, please reach out to us via our support channels and we will be more than happy to go through this with you to get you up and running in no time.

For more guides and handy information check out:   The Beginner’s Guide to DSL (ADSL/VDSL) Internet, Help Centre 101 and How Does Your Internet Connection Affect Your Gaming Experience?